Top 10 help desk Software in India

1. Odoo

Odoo is an open-source software platform with hundreds of well-developed business apps that is fully connected and customizable. Odoo’s user-friendly database can handle a wide range of business demands, including CRM, sales, project management, manufacturing, inventory management, and accounting, to mention a few. Odoo is an all-in-one software solution that caters to the demands of businesses of all sizes (or budget).

Features:

  1. INTEGRATE SERVICES
  2. Boost Sales
  3. Streamline operation
  4. Build stunning website
  5. Marketing
  6. Webinar

2. Zendesk

 With Zendesk, you can create extraordinary customer experiences. Zendesk is the leading provider of customer relationship management software and solutions, enabling organisations to be more dependable, flexible, and scalable. Support, an integrated customer support solution; Chat, a live chat and messaging tool; Talk, call centre software; Explore for analytics and reporting; Inbox, a shared team inbox; Guide, a knowledge base and self-service solution; and Connect + Outbound for proactive campaigns are all part of the company’s product family.

Features:

  1. Ticketing system
  2. Messaging & live chat
  3. Help center
  4. Voice
  5. Community forums
  6. Reporting & analytics
  7. Answer Bot
  8. Customer service software
  9. Ticketing system software
  10. Live chat software
  11. Knowledge base
  12. Forum software
  13. Help desk software
  14. Security

3 Zoho Desk

Zoho Desk is one of the multichannel help desk software that is award-winning and context-aware. To provide your staff all the tools and context they need to provide outstanding customer service, Zoho Desk combines sophisticated multi-stakeholder process management, embeddable self-service, and a strong AI assistant. Zoho has a long history of creating, deploying, supporting, and managing on-premise and cloud software.

Features:

  1. Ticketing system
  2. Zia
  3. Self-service
  4. Agent productitivty
  5. Process automation
  6. Customization
  7. Insight and impact

Atlassin

Opsgenie is a strong incident management and response solution with over 200 ITSM tool interfaces. Connect Opsgenie to a variety of help desk software, including Jira Service Desk, Zendesk, and others. By exploiting the bi-directional connections, you may consolidate notifications from all of your tools and reduce context switching. Create Help Desk tickets for high-priority alerts automatically, or set up notifications for urgent Help Desk issues.

Features:

  1. Project and issue tracking
  2. team collaboration
  3. modern incident reponse
  4. incident communication
  5. Security and control of cloud
  6. Integration

5. Spiraldesk

Spiraldesk is a multi-brand web-based helpdesk that manages customer service and communication for businesses that have several organisations, profit centres, locations, products, or brands. With the same senior management, a company can run many non-connected business divisions. Spiraldesk serves as a single platform for monitoring each entity’s customer support process, even if each process is distinct. To make their process easier, a business unit may use a collection of tools such as a CRM. Spiraldesk can be connected to all of them.

Features:

  1. Multi-brand
  2. Ticket filter
  3. Autotag Tickets
  4. Custom Notification
  5. White lable portal
  6. Tickets report
  7. Integration

6. Ivanti

vanti Service Desk includes all of the service management features you require. Problem, change, and release management, as well as incident management, issue tracking, and other services, are all available.Improve service delivery and IT support performance by implementing ITIL-aligned, process-driven functionality and increasing visibility.

Features:

  1. Device Control
  2. Desktop and server Management
  3. Endpoint security
  4. Identity director
  5. Workspace control

7. Ameo

Ameyo, being a platform designed to address all customer experience issues, provides a powerful Contact Center Solution. The solution seeks to help all businesses, whether small or large, manage their customer interactions and eliminate silos operations and labour management. Some of our award-winning products .

  1. Call center voice help
  2. Live chat
  3. Omnichannel Automation
  4. Voicebot
  5. Chatbot
  6. Unified agent desktop

8. UVdesk

UVdesk is one of the best SaaS-based and Open Source helpdesk system that aims to simplify the support process and give the best possible customer service. Integrate UVdesk with a variety of markets to provide better service to your consumers. Companies in a range of industries use UVdesk to provide outstanding customer support.Features:

  1. Ticket formation
  2. Ticket administration
  3. Task management
  4. Security
  5. Email management
  6. Form builder
  7. Workflow
  8. Social media app
  9. Multichannel support
  10. Customize theme

9. Faveo Helpdesk

It is tailored to meet the demands of startups, small businesses, and major enterprises, providing them with a cutting-edge, ticket-based support system. Customer retention is one of the most difficult difficulties in today’s competitive startup environment. Whether you keep or lose a long-term client relationship depends entirely on how well you handle client inquiries. The company is motivated by a desire to provide tools for managing consumer enquiries for strategic insights and assisting businesses in making critical decisions. Faveo is integrated with a variety of platforms, and new features are added on a monthly basis. Faveo can be adjusted to meet your specific needs, and we gladly accept such requests.

Features:

  1. Ticket management
  2. Priority management
  3. SLA management
  4. Responsive design
  5. Reports
  6. Knowledge base
  7. Assign tickets
  8. Auto reply
  9. Customer portal

10. Connectwise

You’ll be able to start addressing the issues that arise with fragmented systems, such as inefficiencies and redundant chores, with this platform. With our security-first experience, your organisation will be a lean, mean ITSP machine that increases business operations, amplifies intelligent monitoring and automation, pushes rapid innovation, and more.

Features:

  1. Business management
  2. Unified monitoring and management
  3. Cybersecurity management
  4. Interated service

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